Policies

Our goal is to provide quality physical therapy and classes in a timely manner. As we are a small business; space and time is limited. In order to provide excellent service and access to appointments the Backhealer has had to implement an appointment/cancellation policy. The policy enables us to better utilize available appointments for our clients in need of physical care and healing. Kindly review the booking and cancellation information below.

Scheduled Appointments

To schedule and appointment call 604-366-4743 or ask staff how you can do this online. We encourage you to schedule regular appointments ahead of time. Please note that by booking an appointment, you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a wonderful experience with us.

In order to be respectful of the needs of the Backhealer community, please be courteous and call our office promptly if you are unable to attend an appointment. The Backhealer requires at least 24 hours notice, so that your appointment time can be reallocated to someone else. Keep in mind that our studio office will begin taking calls, text and emails @ 8:00 a.m. to 7:00 pm daily. Please note that we might be with another client and will reply ASAP.

Arriving

Please arrive 5 minutes early for your session.

We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment/session possible in the time remaining. Unfortunately, arriving too late (20 minutes or more) to perform a service will result in a cancelation, and be charged as a ‘no show’. We expect this to be paid when you reschedule the next appointment.

Please arrive 10 minutes early for all classes, so you can get settled. Arriving late disrupts the other participants, the studio door will be locked exactly at the scheduled class time and you will not get in.

“No Show” or Late Cancel Policy

Appointments are in high demand, and your early cancellation will give another person the possibility to have access to that time. Late cancellations (less than 24 hrs) will be charged at the normal price.

The client will be able to reschedule only upon payment of this fee or if a regular client it will be charged to your account.

The Backhealer, 2017

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